Human Experience (HX) is an emerging discipline incorporating Customer Experience (CX), Employee Experience (EX), and Human-Centered Design principles.
The shift to HX has been vital in helping organizations shape their social impact goals, internal processes, and DEI programs to ensure that leveraging technology use is geared toward the needs of both internal and external users.
In today's evolving business landscape, corporate social responsibility and social impact have become core aspects of corporate strategy, protecting and creating value for stakeholders.
Yet, failure to align business and social goals with digital offerings mean organizations cannot meet the needs of individuals or their communities.
This report addresses the vital intersection of priorities in large and small organizations, leading to the prioritization of Human Experience programs.